Promethean+Troubleshooting

**2010 - 2011 Issues, Concerns, and Fixes** Below you will find various solutions to common issues with Promethean's ActivBoard

**Issue #1**
===**My pen doesn't work! (board looses connectivity)** ===

**Solution 1** 1. Facing your Promethean board, look behind the upper left hand side of the board. You will find a gray box with several cords plugged into it.  2. Go back to your computer and find the USB cord that connects your computer to the Promethean board. 3. Disconnect the end of the USB cable that goes into the ActivBoard. The cord will have a USB logo on it. Please refer to the pictures below. 4. Wait a few seconds and then reconnect. You should hear a "ding" sound.  5. When you hear the ding sound, your board should be connected again. 

 **Solution 2** 1. Calibrate / orient your board  2. Take your pen and hover it above the Promethean flame icon in the upper left hand corner. It will turn from red to blue. Be sure to hover the pen and do not touch the flame. See photo.  3. Wait a few seconds and the screen will turn white and prompt you with directions.

**Soluton 3** <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">1. Turn off your projector and the computer that is connected to the board. <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. Disconnect the board from power outlet. Count 10 seconds and then plug it back in. <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 3. Restart your computer and turn your projector back on.

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Solution 4** <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">Update software (Only an Technology Administrator may perform this) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 1. Open the ActivInspire software. <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. Click Help. <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 3. Click Check For Updates

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 14pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Issue #2**
===<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 14pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**The sound on my board stopped working!** ===

<span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">**Solution 1** <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">1. Look on the left hand side of the board where the volume controls are. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">2. Locate the On Standby button. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">3. If the button is red, press it in an hold it for a second. The button will turn green and you should hear a "ding". <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">4. Check your volume and make sure that it is turned up. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;">5. Test your sound again.

<span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%; font-style: normal; text-decoration: none; vertical-align: baseline;">**Solution 2** <span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">1. Facing your Promethean board, look behind the upper left hand side of the board. This will be easier if you have a mobile board. You will find a gray box with several cords plugged into it. <span style="font-family: Arial,Helvetica,sans-serif; font-size: 110%;"><span style="background-color: transparent; color: #000000; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 2. Go back to your computer and find the USB cord that connects your computer to the Promethean board. Follow the USB cord from your computer back to the board. <span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">3. Disconnect the end of the USB cable that goes into the ActivBoard. The cord will have a USB logo on it. Please refer to the pictures below. <span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">4. Wait a few seconds and then reconnect. You should hear a "ding" sound. <span style="background-color: transparent; color: #000000; font-family: Arial,Helvetica,sans-serif; font-size: 110%; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;"> 5. When you hear the ding sound, your board should be connected again. <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline;">